Week+5+-+IT+in+org+-+Maintenance+and+need+for+PM

=Week 5 =

Topic(s)

 * SDLC - System maintenance
 * SDLC - Project Management
 * Objective(s) **
 * **You will be able to explain how the maintenance will be given to your system after implementation.**
 * You will be able to explain training and legacy systems.
 * You will be able to describe customer support, incident management and escalation.
 * ** You will be able to explain the need for project management. **
 * You will be able to describe the functions of a PM.
 * You will be able to describe the functions of a PM.

**Activities / Strategies**
 * **Name** || **Level** || **Description -** ** Instructions ** || **Type** || **Handout / File** ||
 * Prioritizing || L-S || You will be given a list of complaints and troubles in an IT department. You will need to determine the best order to solve them considering limited resources like people and knowledge. At any given point during the activity the teacher may give you the an update to your list. || Individual ||  ||
 * Legacy Systems || L-S || You will need to discuss and determine a list of pros and cons for keeping a legacy system instead of developing a new one. || Group - Peer Assess ||  ||


 * ~ Level Key ||
 * H . || Higher achiever ||
 * S || Standard achiever ||
 * L || Lower achiever ||


 * ~ Type Key ||
 * Individual . || Activity performed completely by the student himself. ||
 * Pairs || Acitivty performed in pairs to either to share, check or generate results. ||
 * Group || Activity performed in groups, strongly recommended in groups of 3 or 4 and assigned by the teacher. ||
 * Peer-Assess . || Activity that will be marked by peers. mark scheme should be provided before hand and explained. ||
 * Self Assess . || Activity that will be marked by one self. Mark scheme should be provided before hand and explained. ||

**Assessment**
 * **Name** || **Description** || **Link / File** || **Mark scheme** || **Example** ||
 * Exam Q || You will answer an past paper exam question related to the topic. ||  || Peer Assess ||   ||

**Homework**
 * **Objective** || You will be able to explain the factor that determine the escalation and order of the problems to be solved by the IT deparment in a business. ||
 * **Outcome** || A written explanation. ||
 * **Instructions** || You will need to create a document that can be read by any CEO that allows him to understand the factors that the IT deparment takes in order to decide what things to fix first. ||
 * **Example** ||  ||
 * **Link / File** ||  ||

**Resources**
 * **Name** || **Description** **/ Link** ||

**Cross- curricular links**
 * **Subject** || **Description** ||